Email Support Form

Please be sure to visit the Support Center before submitting an email.

Email Guidelines

• Carefully select the product you are having issues with. If you select the wrong product, it can and usually does, significantly increase the amount of time for a resolution.
• Include the exact text of any error messages you received.
• Spam filters may block a response from a technician, be sure to monitor any spam filtering software to receive an email from "DeLorme Support".

The support department uses customer requests and issues as a basis for most support documents, the issue you are encountering may already be outlined in a support document. By visiting the support site before submitting an email, you may save yourself time and effort.

DeLorme responds to every email on a first come first served basis. Depending on volume, you should receive a response within 48 business hours, excluding weekends and holidays.

Please do not use this form for submitting product suggestions, sales questions, customer service questions, or data corrections.

Have you tried finding your answer in the DeLorme Forums?

* required

Comments: *
(Please provide as much information about the issue you are experiencing. If there is an error message, please include the details of the message)

Note: If you are receiving a "Find Tab Did Not Initialize (ISO error)" error message, you will need to download and install the DeLorme Magnetic Declination Update to correct this issue.